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Student Loan Servicing

Questions about the Supreme Court decision on forgiveness

  • Updated: Get answers to Frequently Asked Questions on the Biden-Harris Administration’s debt relief plan.

  • We encourage you to visit StudentAid.gov for the latest information about debt relief and qualifications.

Income-Driven Repayment account adjustment and Save Plan

  • The U.S. Department of Education (ED) has announced that it will make adjustments to IDR plan payment counters.

  • Updated payment counts credited toward IDR forgiveness also count toward PSLF for months in which you certify qualifying employment that overlaps the same periods.

  • For a limited time, FFELP loan borrowers can only benefit from the adjustment by consolidating into a Direct Consolidation loan on or before the deadline determined by ED. You can learn more at StudentAid.gov.

  • A Direct Consolidation loan can also be repaid under ED’s new Income-Driven Repayment Plan, SAVE (Saving on a Valuable Education) Plan.

    • This option includes multiple new benefits starting in the Summer of 2023 and others that will go into effect in July 2024.

    • FFELP loan borrowers can only benefit from the SAVE Plan by consolidating into a Direct Consolidation loan. Additional information about this new repayment option can be found on StudentAid.gov.

Are you employed in public service — by the government or a nonprofit?

If you’re a federal loan borrower, you may be eligible for Public Service Loan Forgiveness (PSLF). Contact our public service specialists or go to StudentAid.gov to learn about PSLF and other programs — such as the Temporary Expanded Public Service Loan Forgiveness (TEPSLF), which for a limited time may give you credit for past periods of repayment (while you were working for a qualified employer) that previously did not count toward PSLF.

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